Winch-out service
Share the surface, slope, vehicle position, and access conditions so dispatch can assess the safest next step.
Help for common vehicle problems
Roadside assistance for common vehicle problems
Describe the symptoms and your surroundings. Dispatch can confirm whether roadside help is appropriate or towing is the safer next step.
Choose the problem that best matches your situation.
Each service page explains the information dispatch will need and when towing may be the better option.
View service details
Jump start and battery
Tell dispatch what happens when you turn the key or press Start so the correct roadside response can be assessed.
Flat tire and tire change
Share which tire is affected, whether you have a usable spare, and where the vehicle is stopped.
Car lockout service
Describe the vehicle, your location, and where the keys are visible so dispatch can review the request.
Roadside assistance
The vehicle may be resolved where it is.
Common starting, tire, lockout, and stuck-vehicle problems may be suitable for on-location service when access and conditions are safe.
Towing
The vehicle needs safe transport.
If it cannot be driven safely or the problem cannot be resolved at the location, dispatch may recommend towing.
What to tell dispatch
Start with the facts that change the service decision.
Your exact location and surroundings
Vehicle year, make, and model
What happens when you try to drive or start it
Whether you are safely out of traffic
Roadside assistance questions
What roadside services do you offer?
The planned service set includes jump starts, flat-tire help, car lockouts, and winch-out assessments. Dispatch will confirm the specific service and current availability.
When will I need a tow instead?
A tow may be the safer option when the vehicle cannot be resolved at the location, cannot be driven safely, or requires further inspection.
Can you help on a freeway?
Share the direction of travel, nearest exit, mile marker, and whether the vehicle is safely out of traffic. Follow roadway instructions.