Vehicle access assistance
Vehicle lockout help
Describe the vehicle, your location, and where the keys are visible so dispatch can review the request.
Start with the vehicle and the urgency of the situation.
Vehicle access systems vary by year, model, and condition. Dispatch will need the exact vehicle details and confirmation that you are authorized to access it.
What to tell dispatch
These details help the team assess capability, access, and the appropriate response.
Vehicle year, make, model, and color
Your exact location and access conditions
Whether the keys are visible inside the vehicle
Any child, pet, medical, traffic, or safety emergency
How the request is assessed
The same clear sequence applies before service is confirmed.
- 1
Confirm the emergency level
Call 911 first if a child, pet, medical issue, fire, or another immediate danger is involved.
- 2
Verify the vehicle
Provide the vehicle details and be prepared to show identification or proof of authorization.
- 3
Confirm capability
Dispatch reviews the vehicle and current availability before service is confirmed.
Related towing and roadside options
Review the service hubs if you are unsure which response fits the vehicle problem.
Service areas
Car lockout service questions
What information do you need for a lockout?
Provide the vehicle year, make, model, color, location, and where the keys are visible.
What if a child or pet is locked inside?
Call 911 immediately and follow instructions from emergency responders. Do not wait for standard roadside service.
Do I need identification?
Be prepared to verify your identity and authorization to access the vehicle. Dispatch can explain what is required.