Roadside tire assistance
Flat tire and tire change help
Share which tire is affected, whether you have a usable spare, and where the vehicle is stopped.
The spare, wheel condition, and location shape the response.
A routine tire change can become unsafe when the vehicle is in traffic, on a slope, or has wheel damage. Dispatch will review the location and the condition of the tire, wheel, and spare.
What to tell dispatch
These details help the team assess capability, access, and the appropriate response.
Which tire is flat or damaged
Whether a properly inflated spare is available
Visible wheel, suspension, or body damage
Shoulder space, slope, traffic, and ground conditions
How the request is assessed
The same clear sequence applies before service is confirmed.
- 1
Check the surroundings
Move to a safe location if the vehicle can be moved safely and follow roadway instructions.
- 2
Describe the tire setup
Tell dispatch about the spare, locking lug key, wheel damage, and vehicle type.
- 3
Confirm service or towing
Dispatch determines whether an on-location tire change or towing is the safer option.
Related towing and roadside options
Review the service hubs if you are unsure which response fits the vehicle problem.
Service areas
Flat tire and tire change questions
Do I need to have a spare tire?
Tell dispatch whether you have a spare and whether it appears usable. If not, towing may be the appropriate next step.
Can you help with a damaged wheel?
Describe the visible damage and whether the vehicle can roll. Wheel or suspension damage may require towing instead of a tire change.
What if I am stopped on a freeway shoulder?
Share your direction of travel, nearest exit or marker, and whether you are fully out of traffic. Follow roadway instructions.