Direct answers before you call
Towing and roadside assistance questions
Find clear answers about requesting help, service decisions, coverage, vehicles, and pricing factors.
Start with the question that is holding you up.
If your situation is urgent or difficult to describe, call dispatch and explain what you can see.
Requesting help
What information should I have when I call?
Have your exact location, vehicle year, make and model, the problem, and the preferred destination ready. Dispatch may ask whether the vehicle starts, rolls, or steers.
Should I call or use the request form?
Calling is the fastest way to check immediate availability. A form request is not confirmed until A&I Towing responds and reviews the details.
When is service confirmed?
Service is confirmed after dispatch reviews the location, vehicle, service need, access, and current availability.
Services and vehicles
How do I know whether I need roadside assistance or a tow?
Describe the symptoms and surroundings to dispatch. Some common problems may be handled where you are, while an unsafe or disabled vehicle may need towing.
Can you help with an AWD, EV, or specialty vehicle?
Vehicle requirements vary. Share the exact year, make, model, drivetrain, modifications, and condition so dispatch can confirm the appropriate service approach.
Can I choose the towing destination?
Tell dispatch where you want the vehicle taken. The destination and access limits should be confirmed before service is dispatched.
Pricing and coverage
How is pricing determined?
Pricing can depend on the vehicle, location, access, service type, and destination. Call with those details so dispatch can explain the applicable estimate or rate structure.
Do you serve my exact address?
Coverage can change with location and current availability. Share the address, cross street, or nearest landmark so dispatch can confirm service.
Is Spanish-speaking assistance available?
Spanish-speaking assistance may be available. Please ask when you call so the team can confirm current availability.