Roadside assistance aims to address a suitable problem at the vehicle location. Towing moves a vehicle that cannot be resolved safely or needs transport to another destination.
Roadside assistance may fit common problems
Starting trouble, a flat tire with a usable spare, a vehicle lockout, or a stuck-vehicle assessment may be suitable when the location and access are safe.
Towing may be the safer next step
Visible damage, unsafe steering or braking, a vehicle that cannot roll, or a problem that needs repair equipment can make towing more appropriate.
Dispatch confirms the service plan
Share your exact location, the vehicle year, make and model, its current condition, access limits, and your preferred destination.